FAQs

November 2018

What are One Voice’s competitive advantages?

2018-11-29T11:54:35-05:00

Responsiveness. Although some Hospitals have a preferred vendor, we are a great second option. We are available 24/7 Experience. Our One Voice Family of administrative officers have a combined 20+ years of experience in the Translation and Interpretation industry. High quality and Professional Interpreters with their accreditation in the needed field. We take seriously Medical [...]

What are One Voice’s competitive advantages?2018-11-29T11:54:35-05:00

How often do I need a Medical Interpreter or Translator?

2018-11-29T11:53:37-05:00

As long as a LEP requires it. Hospitals, health plans, clinics, nursing homes, physicians and other providers must offer “qualified interpreters” . On May 13, 2016 the Department of Health and Human Services (DHHS) formally adopted final changes to section 1557 of the Affordable Care Act ACA. The new rules are slated to take effect [...]

How often do I need a Medical Interpreter or Translator?2018-11-29T11:53:37-05:00

Are there monthly minimums or is a monthly fee credited towards usage?

2018-11-29T11:52:09-05:00

There are no monthly minimums fees. You pay as you use our services. We will only require a signed agreement with clients whose the demand reaches up to at least 100 appointments hours or assignments per month. Cancellation policies. As a serious agency, we charge for same-day cancellations, to pay the interpreter whose time has [...]

Are there monthly minimums or is a monthly fee credited towards usage?2018-11-29T11:52:09-05:00

What is the process of scheduling a medical interpreter or translator and how much does it cost?

2018-11-29T11:51:23-05:00

Setting up an appointment is EASY. Once we establish our service agreement (most hospitals have a basic vendor agreement ready) and the encrypted connection flow (e-mail, phone extension and online booking tool), your medical staff can reliably schedule a Medical interpreter or request a medical document to be translated. Our email encryption keeps sensitive data—such [...]

What is the process of scheduling a medical interpreter or translator and how much does it cost?2018-11-29T11:51:23-05:00

What languages can One Voice provide and how qualified are the interpreters who use those languages?

2018-11-29T11:50:55-05:00

We specialize in a varied range of key common languages such as Spanish, Chinese (Mandarin) Keren, Portuguese, Creole, etc, but also have access to specific language or group of languages, such as Asian languages, Arabic, “hard to find” languages, or sign languages. Once we get the request for a Medical interpreter from a hospital, clinic [...]

What languages can One Voice provide and how qualified are the interpreters who use those languages?2018-11-29T11:50:55-05:00

Does One Voice specialize in any particular industry?

2018-11-29T11:49:46-05:00

Yes! We are proud to say that we are the ONLY interpretation and translation agency in Georgia that solely focus on Healthcare Translation and Interpretation Services. Our training programs are rich  in knowledge of specialized medical terminology. While many agencies offer "every type" of translation services, we know how important is to attend the needs [...]

Does One Voice specialize in any particular industry?2018-11-29T11:49:46-05:00

How does One Voice assess its interpreters’ qualifications?

2018-11-29T11:48:14-05:00

Unlike in the legal interpreting field, true certification programs for medical interpreters are rare. The situation varies by state, language, and company, but certification opportunities and requirements will likely increase over the next few years. In addition to the National certifications available for Medical interpreters in Georgia, One Voice has an internal hiring system available [...]

How does One Voice assess its interpreters’ qualifications?2018-11-29T11:48:14-05:00

How does One Voice recruit and screen interpreters/translators?

2018-11-29T11:47:05-05:00

We maintain relationships with immigrant and refugee communities, professional interpreter organizations, and training programs in Atlanta and other cities and counties in Georgia. Although it is unrealistic to expect all interpreters to have a college degree, they are screened for proficiency in the languages they will be interpreting. While few interpreters have degrees in interpreting, [...]

How does One Voice recruit and screen interpreters/translators?2018-11-29T11:47:05-05:00

Why should I bother with certification?

2018-11-23T12:53:11-05:00

If you are an interpreter, certification is one way to prove your skill level to potential employers and to colleagues on the healthcare team. It puts you on the level with other healthcare professionals, all of which must be credentialed in some way. If you hire interpreters, certification is one well-recognized means of assuring that [...]

Why should I bother with certification?2018-11-23T12:53:11-05:00

Is certification the only way to guarantee the quality of an interpreter?

2018-11-23T12:52:26-05:00

No. Certification is only one way to identify if an interpreter is qualified. Other ways include: Qualify interpreters based on language screening and training. Certification is only one step in guaranteeing quality in interpreting. By qualifying interpreters based on language screening and training, states can encourage interpreters to take these important steps, which will both [...]

Is certification the only way to guarantee the quality of an interpreter?2018-11-23T12:52:26-05:00
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